Terms & Conditions of Purchase
NO CONTRARY TERMS. ORDERS ARE NOT BINDING ON PM UNLESS ACCEPTED BY PM. ACCEPTANCE OF BUYER'S ORDER IS CONDITIONED UPON BUYER'S ASSENT TO THE FOLLOWING TERMS & CONDITIONS OF PURCHASE, AND ANY INCONSISTENT PROVISIONS OF ANY PURCHASE ORDER OR OTHER WRITING SHALL NOT CONSTITUTE A PART OF THE CONTRACT OF SALE. If any of these terms and conditions are not acceptable to Buyer, PM must be notified promptly.
Pricing and Specifications
Prices remain valid while they are listed and offered on this Website. Product availability may be limited. Products may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise or cease to make available any or all products. The price of the products ordered will be the price posted on the Website as of the date of the order.
All PM prices reflect Buyer's net cost in U.S. currency. The prices do not include applicable federal, state, and local taxes, charges and duties. You will pay all such costs, taxes, charges, and duties. PM reserves the right to adjust and communicate pricing should an error be found in published material.
Orders and Payment Terms
Orders are not binding on PM unless accepted by PM. Acceptance is determined at our sole discretion and orders can be rejected for any reason at any time.
Payments may be made via credit or debit card only. Your form of payment will be confirmed at the time you place your order. Your payment for all charges will be processed and your credit or debit card charged at the time you place your order. All product charges will be collected at the time you place your order.
Payment via credit or debit card is subject to the approval of the financial institution issuing your card. If the card information that submitted is incorrect or invalid, we cannot process your order. Neither PM nor any of its suppliers or service providers has any liability if your financial institution fails to accept or honor your card for any reason.
We also accept financing and at your request will pass through your financing application on your behalf to Wells Fargo Financial.
Cancellation Policy – PM Mattress and Mattress Set Orders
Your PM mattresses purchased via our online store will be made just for you upon receipt of a confirmed order. If you cancel your order, we will issue a credit for the charge to your card, less any applicable fee. If you finance your order with a financing contract, the contract will be cancelled
To cancel a PM mattress or mattress set order, please call us at 419-874-8880. You cannot cancel an order online.
If you have any questions about returning an accessories order, or if you find that your accessories order arrived with damage or a defect after opening, please call us at 419-874-8880.
Shipping Policy and Charges
Mattresses and Foundations. All mattress sets sold through our Website will be delivered by our in-house (employed by us) professional delivery team.
Please note that delivery on mattresses and foundations is only available in the Northwest Ohio and Southeast Michigan. We cannot deliver mattresses or foundations to any other areas.
Our delivery service is a “white glove” 2 person service that includes: inside placement to room of choice, stair carries (up to 2 flights), unpacking, set-up of basic frame (tool less), setup of the adjustable base (if included in your order), removal of debris and removal and disposal of old bedding.
1. Standard delivery service is Mondays from 5:00 PM – 8:00 PM, Thursdays from 5:00 PM – 8:00 PM, and Saturdays from 8:00 AM – 3:00 PM, except for Holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day, and Christmas Day.
2. PM makes every effort to deliver your mattress within (7-10) seven to ten business days of our receipt of the order.
One other important thing to remember about the delivery service is that you MUST inspect the package at the time of delivery. (See Damaged Items below).
Accessories. All accessory items including bed frames, pillows and mattress protectors will be shipped via ground service using a carrier selected by PM. PM ships most in-stock orders to the Continental U.S. within 2 business days of receipt. Please allow 5-10 days for delivery of merchandise (Monday through Friday, not including holidays). Standard shipping is available for the Continental U.S. Shipping to P.O. boxes, APO and FPO addresses may involve additional charges. Please note: Delivery to APO and FPO addresses may take 4-6 weeks. We cannot ship orders to Alaska or Hawaii.
Standard shipping is free for accessory orders.
You will always have an opportunity to see the full amount of your purchase before you confirm your order. Out-of-stock items usually ship within 10 business days. You will be notified by email if an item is out-of-stock and will be shipped separately from the rest of your order. Accessory orders with items on back order may be held until they can be shipped complete
When will my order arrive?
Your mattress and foundation purchased via our online store can expect delivery between 10 and 21 business days from the date of your order confirmation. This estimate is based on our experience and it could be more or less. If you have any further questions on your order status, can also call us at 419-874-8880.
Damaged Items
PM mattress and foundation orders are delivered using our delivery team and "white glove” delivery service. You MUST inspect the package at the time of delivery. If you find any damage to the product, or if there is any reason for you to be concerned about damage, you have two options:
1. You may refuse shipment and a replacement product will be ordered, or
2. You can write “PRODUCT DAMAGED” clearly on the sheet that you are asked to sign by the delivery agent. This simply insures that if there is any damage, it will be resolved efficiently. You can then follow up directly with us at 419-874-8880 to arrange a replacement item, if necessary.
If you find that your accessories order arrived with damage or defect after opening the packaging, please call us at 419-874-8880. If we find that there is an issue with the product or a fault in shipping you an incorrect item, we will arrange for a return or exchange at our expense.
Returns and Exchanges
Mattresses and Foundations. Mattress and foundations can only be exchanged under the conditions of the iComfort 120 Day in Home Trial program. You must sleep on the mattress a minimum of 30 nights before initiating an exchange. You will have to pay a $99.95 disposal fee plus any applicable shipping and handling charges. PM will not accept or credit returns of any product that is stained or otherwise damaged in a way that would violate the terms of the warranty. Please contact us at 419-874-8880 if you have any question on these programs.
PLEASE NOTE THAT ALL MOTION BASE SALES ARE FINAL. MOTION BASES CANNOT BE RETURNED FOR ANY REASON. If you discover a defect or other problem with your motion base, you must call the dedicated customer service number supplied with the base. A team of specialists will attempt to resolve your issue or arrange a service call.
Accessories. If you would like to return an accessory order once it has been delivered, you must call us at 419-874-8880 to request an RA number and then ship the item back to us in the original, unopened packaging. We will not accept returns of accessory items that have been used or otherwise damaged from their original condition. You are responsible for the cost of shipping. Once the returned items are received, you will be refunded the original purchase amount minus the shipping costs and a 15% restocking fee.
If you have any questions about returning an accessories order, or if you find that your accessories order arrived with damage or a defect after opening, please call us at 419-874-8880.
Non-Returnable Items. There are no returns on adjustable foundations, clearance items or special purchases. These sales are final.
The iComfort 120 Day In-Home Trial Policy
Applies to iComfort mattresses and standard foundations only. This does not apply to bed frames or motion bases (such as the Serta® Motion PerfectIII®, or Motion Essentials™ motion bases).
We want you to make your iComfort Sleep System by Serta purchase with complete confidence. We know that that even after making a careful selection, sometimes people may need a different level of comfort. That is why the iComfort mattress and standard foundation purchase is backed by the 120 Day In-Home Trial Policy.
Outlined below is how the 120 Day In-Home Trial works:
1. Buy an iComfort mattress or mattress/standard foundation set from us.
2. Sleep on the mattress for a minimum of 30 nights to allow your body to adjust to your new mattress. Once your body has adjusted to the comfort and support of your new mattress, you will know for sure whether or not you have made the right selection.
3. If you are not happy for any reason within the first 120 days (and after the first 30 nights sleeping on the mattress) call our Customer Service staff at 419-874-8880 and we will answer any questions you might have.
4. If you are still not satisfied with your iComfort you may select another iComfort mattress (shipping charges may apply).
5. There is a limit of one trial offer per each consumer.
6. This program excludes all Motion bases, pillows or any other accessory.
7. We will not accept or credit returns of any product that is stained or otherwise damaged in a way that would violate the terms of the warranty. Please refer to your mattress warranty card for further details.
Governing Law
The validity, construction and enforcement of these Terms & Conditions of Purchase between PM and Buyer shall be governed by and interpreted under the laws of the State of Ohio and are the sole terms applicable to Buyer's purchase of products. In the event of any dispute arising out of this agreement, you consent to the personal jurisdiction of the federal and/or state courts located in the County of Wood, State of Ohio, United States of America.